OUR SERVICES
In our many years of experience, we’ve developed our skillset to offer an amazing range of services to suit any client’s needs. Our contact centre doesn’t just specialise in telemarketing services and can also utilise our skillset to suit your needs
Lead Generation
Eco Marketing can save you time and money by generating warm leads for you to follow up with a more in-depth call from one of your product experts. By gaining an expression of interest from interested customers your business will thrive as you benefit from a higher number of leads in your chosen area – already prequalified to your selected criteria.
Appointment Setting
By allowing us access to your calendar and diary we are able to set appointments for your sales team at your convenience. This service is a natural progression from our lead generation service or can run alongside this campaign. We would require a more in-depth understanding of your products in order to offer this service as we would like future customers to have as much knowledge as possible prior to any appointment.
Customer Care
After successfully carrying out your service or installing your product you may be keen to gain valuable feedback from your customers. Supplying us with your data and having us contact your customers will allow us to develop an understanding of your service from their point of view. Following this, you can find out where you excel and develop and improve other areas of your business.
Data Cleansing
Data needs to be cared for just like other key business assets. But our research shows 30% of businesses suspect their customer data is inaccurate. That’s where data cleansing comes in. It’s a bit like housekeeping for your records. As a world leader in data quality software and services, we can help you clean your data regularly or as a one-off job, so it’s correct, complete and not duplicated. But clean data is not an end in itself.
Keeping your data in tip-top condition helps you unlock its value. Clean data saves you time and money, creates new business opportunities and protects your reputation.
- Improve decision making: Make smarter and quicker business decisions by having accurate and complete data at your fingertips
- Save time and money: Target marketing at your best customers to maximise returns, minimise losses and reduce waste
- Better understand your customers: Plug gaps and add to your own data, so you get a complete view of your customers and win new business
All the services you need,all in one place.
We can help you provide the full customer service journey from start to finish.
Expressions of interest, or ‘bites’ as they’re also known, are the perfect tool for following up with more information regarding the service you have on offer. Our contact team can develop a comprehensive understanding of your product and the market in order to inform any potential customers of the benefits of your service.
Once we have a further understanding of your product and business practices, we can offer this service and operate to the highest quality, setting appointments for your in-person sales team to follow up with. The quality of your leads is important to us, and we pride ourselves on an excellent conversion rate from a high number of leads.
We can also direct customers toward any third-party review forms and websites. Any data you supply us with will be kept secure and we will not use it to contact during any other campaigns. Your customers’ privacy is important to us and we would only contact them at your request, and for your purposes.